On cancellation or return, jananisilks returns you the order value for prepaid orders. In case of online payment, the refund will be credited in your source account.There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at our Customer Service number @ +91 999 444 2511. The return process of the product can be restricted depending on the nature and category of the product.
Conditions for Return
- Please notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery.
- Products/Items should be UNUSED.
- Products should be returned in their original packaging along with the original price tags, labels and invoices.
- It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
PLEASE NOTE: In case your handover an extra/wrong product, the refund will NOT be initiated. Please ensure that you enter the correct quantity at the time of initiating the return request on the website.
Refunds
We will process the refund after receipt of the product by jananisilks.com or its business partner. Refund will be processed based on the mode of payment of the order
Orders paid by credit/ debit card will be refunded by credit back to the credit/debit card within 7 working days and the refund will reflect in the next statement.
Orders paid by net banking accounts will be credited back to bank account. For all other modes of payment, we will send a refund cheque. The cheque will be made in favour of the name as in the “billing name” provided at the time of placing the order