Janani Silks provide a very flexible Return & Exchange policy.
If your customer is not satisfied with the order, you can easily return/exchange the product using our website itself.
However, there are a few basic rules to be eligible:
- Please notify us of receipt of a Damaged / Defective product within 24 hours of delivery.
- Return should be initiate from your side within 2 days and need to share the tracking details withus.
- once received the parcel from our side, we will make sure of defection, then we will initiate the refund process.
- Product has to be in original & unused state
- We accept the request if there is a mismatch in quality, size, colour or design or in case an item is missing/wrong in a combo order
- Products should be returned in their original packaging along with the original price tags, labels and invoices.
- It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
- if you are returning the product that was purchased through Cash on Delivery (cod), 10% charges will be consumed from the grand total.
NOTE: We do not offer returns on bulk orders.
We are not suppose to accept return :
- if the product is customized like embroidery designs, adding pockets in the dhotis, stone work in the blouse, ready to use sarees, family combo stitching.