Jananisilks may engage with one or more professional delivery partners (“Shipping Partner”) from time to time, who shall aid Us in delivery of Your shipment.
What is the Processing Time?
Our shipping or processing time shall range anywhere between 2-5 business / working days’ subject to location of delivery, any holidays or delays which may occur due to force majeure. For the purpose of this Policy force majeure shall include but is not limit to fires, earthquakes, floods or other natural calamities, war, hostilities, invasion, rebellion, strikes, lockouts, nuclear explosions, revolution or riots or any such situation beyond Our control.
What is the Handling Time for the Product?
The handling time may vary on the availability of the Products. All those Products subject to availability shall be made ready for shipping within 1-3 day(s) business/working days from the date of order, subject to holidays and force majeure. We shall make all reasonable endeavours to keep You informed of any delays, however, disclaim any and all liabilities, should We be unable to convey/intimate the same.
How can You track Your order?
On completing Your purchase, Our Shipping Partner shall provide You with a link or tracking number by way of SMS or an Email, which will enable You to monitor and or track Your order. Such tracking information shall be provided within 3 hours / days of making a purchase order. If such information is not made available within 3 days, please contact Our customer care services number +91 999 444 2511 or email us at: info@jananisilks.com
Delivery of the order
Our delivery time shall range between 2-5 business / working days’ subject to location of delivery, any holidays or delays which may occur due to force majeure.
Our Shipping Partner shall make reasonable to reach out to You at Your number provided to Us to deliver the order to You. Should such reasonable attempts made by Our Shipping Partner fail due to Your lack of response and/or unavailability, you shall be solely responsible to contact Us within 5 days. If such an attempt is not made, the order shall be cancelled.
In the event where such purchase order is a gift, we request You to please notify the recipient or any such receiver to accept such package. In case the package has been refused by the recipient, then such package shall be returned to Us by Our Shipping Partner and We shall consider this order to be cancelled and the same shall be intimated to You vide appropriate methods such as SMS and/or Email ID shared with Us by You